Common issues people experience when buying liquidated products from discount retailers.

They go to a material only supplier that?s goal it buy cheap material, to sell cheap material that is cheap. They often buy off goods, first runs, shorts, odd lots and products that are sold As-Is


Common Problems experienced at these types of places (Taken from Complaint Board.com):

1. Overcharged credit card by mistake,
2. Hardwood Switch - I purchased hardwood flooring that they had incorrectly labeled as another floor.
3. Terrible product, no support, no communications.
4. Sold me tile in 3 dye lots and 3 calibers when I paid an extra $550 to have all tile in one dye lot shipped from their remote store. Would not correct the problem they created. I am suing them.
5. The worst quality I ever encountered. Individual boards with chips, cracks, gauges, filler, and excessive color variations; not straight and total junk!
6. Tiles Paid For, Not Received - I go to retrieve my order, and they can't find it.
7. Substandard Milling: Floor is often uneven, and has gaps between the boards
8. Inconsistent products: Often there is more variation than what is expected or ?normal? for 1^st quality products
9. They often take orders on sale merchandise, but don?t hold them. If there is a problem, they don?t offer solutions.
10. They are liquidating things manufacturers don?t want or can?t sell.
11. Moldings: They offer standardized moldings that are generic, not matching.
12. No warranties after floor is installed ? as is.
13. Substandard finishes. Even with over-hyped warranties, their products often have below average finishes.
14. Ends not even.
15. Customer service designed to keep people away (phone centers)
16. Bad delivery (promise dates)
17. Wrong products inside cartons
18. Aggressive towards unhappy consumers
19. All Sales Final ? No Returns
20. Blame installer/homeowner for real issues
21. No price warranty (against themselves)
22. Products may be available one time only (no long term products, no running line products)
23. Ridiculous warranties (100 years) gives store credit for more material (does not include labor). See attached information on what warranties include and exclude.

Metro Flooring Full Service to Beat the Liquidators:

• Specialized Service (To make and keep you happy) from a family owned and operated company.
• Confidence and Peace of Mind.
• Awesome Recommendation sources.
• We have an in-house service department.
• Quality Selection in a beautiful showroom.
• Value
• Designers on staff offering Superlative Personal Service
• Accurate Measurement and Estimate.
• Expert Installation and Installation Materials
• First quality ? running line products
• All products come with warranties
• Coordinating moldings on all products we sell
• Lifetime guaranteed installation
• Only use proper premium setting materials (for each product category)